Facilitators using Xorro-Q

Question Answer
What is Xorro-Q?

Xorro-Q is a LIVE ("real-time") audience response solution designed to make presentations, lectures, conferences and lessons more involving. Xorro-Q enables participants in any audience to interact with a presenter's computer, using their personal browser-capable mobile devices: mobile phones, tablets, laptops or PCs.  Use Xorro-Q to run quizzes,  facilitate brainstorms, and formatively assess your audience by asking instant questions as you progress through a presentation or lesson.  Xorro-Q provides insightful longitudinal reports on engagement and performance for every participant.

The benefit for presenters and institutions is that Xorro-Q improves student retention in courses and achieves improved learning outcomes from groups. Institution managers receive deep insights into the audience experience, and participants report strong motivational value from using Xorro-Q in sessions. 

Xorro-Q has strongest applications in tertiary and secondary education as well as in any corporate setting where automated audience assessment is desirable. In addition, publishers and authors are using Xorro-Q to provide a game-like auto-assessment experience complement their e-books and articles. Xorro-Q’s motivational game-like approach is also helpful for distribution businesses seeking to influence and train their channel sales people.

Xorro-Q is developed by Xorro Solutions Limited, a Manzana partner.

Become a Free Facilitator  *  Plans & Picing  *  Inquire

What can Institution Managers do in Xorro-Q?

Administrators (or "Institution Managers") in Xorro-Q can perform all the functions of a Facilitator.  In addition, they have overview of all Xorro-Q functions in the institution, for example:

  • Create new users, edit user details and passwords;
  • Flexibly assign plans to users;
  • Create, edit and delete participant groups, as well as perform bulk actions of this sort;
  • Set up Fee Policies defining participant fees for accessing any group's membership (and hence accessing content);
  • View reports relating to the entire institution (not just an specific Facilitator's data);
  • Configure institution-wide defaults, permissions and behaviours for Xorro-Q.

Many administration functions are accessed through the drop-down profile menu which appears top right of the display once you are logged in to any xorro.com site.  Only Institution Managers will be able to access "My Institution" and "Xorro-Q Institution Settings".

"My Institution"

Select "My Institution" to manage your institution's account, add or edit users, allocate Xorro-Q plans to users, change your Xorro-Q plans, and access institution-wide reports.

From your profile menu, select "My Institution".

The "Institution Dashboard" which appears gives you an instant view of institution-wide metrics, for all facilitators and all participants.

On the left of the page you will see three menu groups:  The top relates to your personal account; the second relates to the institution's account; the third provides access to Help.

In the Institution's "Profile" you can edit the Institution details.

Under "Users" you can view and edit all facilitator users in the Institution.  You can add new users; you will be able to assign these Institution Manager privileges if required.

Under "Licenses" you can access the institution's Xorro-Q license.  Click on the "Allocate Users" button to selectively allocate your users to available Plans.  You can click through to buy more Plans or extend your urrent ones as well.

"Reports" provides a range of institution-wide reports on engagement.

"Xorro-Q Institution Settings"

Select "Xorro-Q Institution Settings" to adjust how Xorro-Q is experienced by Facilitators and Participants across the entire institution.

Participant Login Methods define how participants access activities run by facilitators in this institution.  They can be set as defaults which a Facilitator can change, or they can be enforced.

Self enrolment settings define the participant experience around self-enrolment (if permitted).  See 

You can select the currency which will apply to any Fee Policies you might establish.

You can also permit activities to be set up as LTI enabled (meaning that they can be accessed and run through an LMS such as Moodle or Canvas).  Learn more about LMS integration

Creating & editing Facilitator accounts in Xorro-Q

In Xorro-Q, a "user" is a Facilitator (a teacher, a trainer, lecturer, presenter etc).  This is the person who leads or orchestrates a group activity.

Facilitator accounts can be set up in Xorro-Q by any Institution Manager.

To create a new Facilitator account:

There is no limit to the number of user accounts which can be created in an Institution.  The participation data collected by a user is accessible by that user and by Institution Managers.  The following process describes setting up a User account.  

  • Login to Xorro.
  • From your Profile menu (upper right of screen, dropping down from your login name), select “My Institution”.
  • On left hand side of screen, select “Users” under your Institution name.
  • On right hand side of page – click the blue “New User” button.
  • Fill out the form.  You must identify the username, first name, last name and email, and set a password.  
  • By default, the new user's position will be shown as "N/A" signifying norman Facilitator privileges.  This may be elevated to "Institution Manager."
  • Press "Register" at the foot of the form.

Remember than a new user will not yet have any Plan assigned.  By default, any user without a Plan assigned will be a Free Facilitator and therefore is subject to the Free Facilitator restrictions in use. To avoid this, assign a Plan to the user.


Plans & Pricing * Assigning Plans to Users

Assigning Plans to Users

In Xorro-Q, a "plan" is what enables a Facilitator to run live interactive sessions with groups.

If a Facilitator (user) has no plan assigned to it, then that user will operate under the "Free Facilitator" plan.  To remove various limit restrictions which apply, a different plan may need to be assigned to the user(s).  Compare Plans

Plans can be assigned and re-assigned at any time.  The arrangement is entirely flexible, to suit the changing needs of groups of facilitators.

To assign plans to Facilitator users:

  • Login to Xorro.
  • From your Profile menu (upper right of screen, dropping down from your login name), select “My Institution”.
  • On left hand side of screen, select “Licenses” under your Institution name.
  • On right hand side of page – click the blue “Allocate Users to the Latest” button.  This will allow you to allocate your users to the most recently purchased licenses (if you have multiple license terms and wish to allocate users to future or older licenses, you may do so by selecting the grey "Allocate" button for each license).
  • Move unallocated users from the left panel (“Free Facilitators”), into the desired panels on the right. There is a separate panel for each set of plans held by your Institution.  
  • If not enough plans are available, select user(s) from the right hand panels and press “Remove” to permit others to be added to a Plan.

Plans & Pricing




How do I change my password?

To change your password in Xorro:

  • Login to your account at any Xorro page, eg: http.qf.xorro.com.
  • From your Profile menu (drop down menu at top right of your screen), select "Profile" and then "My Profile" from the left hand column.
  • Click the blue "Edit User" button.
  • Change any details you wish in this form.  At the foot of the form, put a check in the "Editpassword" checkbox to open the new password entry fields.
  • Click on the blue "Update" button to save your changes.

Forgotten your password?



Recovering a Forgotten Username or Password

If you forget your password, just go to the usual login form: Browse to http://qf.xorro.com, and when the login form appears, select "Forgot your password?" link.  In the following form, enter your email address.  Provided that this matches the email address set up in your profile, an email will be sent to you identifying your username, and providing a link through which you can change your password.

Still having trouble:

If you forget your username and the email which was associated with it, then you need to check in with your Institution Manager.  Don't create a new "Free Facilitator" account! as there's no way to merge the data from that account with your past account data.  To maintain continuity, it's best you make use of your original account.

If you do not know who your Institution Manager might be, please email us for help.  Remember to tell us your organisation's name, city, country, your name, and your return email address.  We'll do our best to put you in touch with one of your Institution Managers.

What is a "Participant Plus" account?

See Participant Plus Accounts

Ensuring Workbook & Alphateach connectivity across your network

Most customers use a proxy server to manage internet access by clients from within their networks.  Workbook and Alphateach require access to certain URL's in order to function correctly.  

Following is a list of the URL's for which your proxy must allow exceptions:


update.xorro.com: Required for activation and support

web.xorro.com: Required for activation and support

portal.xorro.com: Customisable portal for your Workbook/Alphateach browser

account.xorro.com: Set up Facilitator account; access Facilitator account (create activities, set up groups etc); share and access resources

resources.xorro.com: share and access shared resources

api.q.xorro.com: Q-Launcher requires this to run Q activities

api.flickr.com: Required for Resource Finder

www.youtube.comRequired for Resource Finder

www.googleapis.comRequired for Resource Finder

commons.wikipedia.org: Required for Resource Finder


In addition, it may be necessary to install a Flash Player plug (for access by Internet Explorer) for some operating systems, in order to view YouTube videos in Workbook/Alphateach.

Consequences of using Alias logins only

Using "alias" access for participants allows an activity to be run anonymously, since there is no way to connect a participant's result with a particular individual outside of the session (or even within the session if the participant chooses an alias which does not point to them explicitally).

There are several significant disadvantages to using Alias logins, however.

If participants can use an "Alias" login to access an activity, the individual result produced from those participants can not be linked to any other data outside of the activity (for example, it cannot contribute to a longitudinal view of those participants' results).

Also, if (during the session) these participants exit the activity by closing their browsers, and then later re-enter the activity, they will be recongised as different participants (even if they use the same alias to identify themselves).  If this occurs frequently it will distort participation data and results.  It can also be manipulated by participants as a means to disproportionately affect the output from the session, as one person could emulate the inputs of several different people by using multiple aliases.

For these reasons, it is generally recommended that ID should be enabled as a login method, AND at the very least, an "ID or alias" login method is set as institution-wide default, and that facilitators use ID only as a preferred login method where ID is supported by the institution.  See Institution Settings: Participant Login Methods

Otherwise, Facilitators and Institution managers should consider Xorro-Q's easy participant-self-enrollment, in which participants create an "ID on the fly" and enroll into a group along the way, typically using an email.   See  Self-Enrolling Participants and Self-Enrolling Participants to a Fee-Paying Group


How can activities be restricted so that only group members can access them?
When launching an activity,  there are two key settings to check:
Assigning the activity to a Group, and
Setting how Participants access the activity.
Assigning the activity to a Group determines how the results from the activity will be organised.  If the activity is not set to a Group, then later analysis by group (eg by class or by course) would be impossible.  Generally we recommend that this setting be set by default to force the selection of a Group for every activity when it is run.  
Setting how the activity is to be accessed  by participants, determines how rigorously you identify who is accessing the activity.  There are several options:
- "Alias only" - this is the least secure method.  As there is no specified ID, participants who use alias to access activities  cannot be individually tracked across sessions; 
- "ID only" - this performs all the required tracking by participant.  However, anyone with a valid ID can enter even if not part of the group.  This is often desirable eg when students in a university have not yet enrolled in a course but still require participation during the first few weeks of course;
- "ID or Alias" -  This allows participants to choose to use an alias instead of an ID eg if they are guests and do not have an ID, or if they wish to remain anonymous;
- "Selected Group Only": this locks the session access to only members of that group.  Other ID holders cannot gain entry to the activity.  This is frequently required, and in some institutions is the default access method.  Be aware however that any participants not "enrolled" into the course, cannot access the activity!
It is possible to set your groups up such that self-enrollment by participants is permitted.  In this case, group-only access is the preferred access method.
Who are the Institution Managers at my organisation?

Login as a Xorro user, and refresh this page to see a list of Institution Managers at your Organisation.

If you do not yet have a Xorro login for your institution, tell us which institution you want to join and we will contact the Institution Manager for you.

Workbook System Requirements

System Requirements

  •          Processor: 800 Mhz or greater
  •          RAM: 256Mb
  •          Hard Drive Space: 40 MB
  •          Operating System: Windows XP (SP3), Vista (SP2), Windows 7, 8, 10
  •          Microsoft.Net Framework version 4

Workbook contains some features that take advantage of improved touch functionality in Windows 7, Windows 8 and Windows 10 (specifically, multiple simultaneous touch reporting, gestures such as puinch-scale and rotate, and scroll).  For this reason some features will not be available on older versions of Windows.

Workbook's open-hand-erase functionality requires the touch deevice to report touch size in the prescribed manner.  If it does not then the touch size will not be detected and Workbook will not initiate an eraser for open hand touches.

Welcome to New Institution Manager

Customer, your user account in Xorro has been set up as a Xorro “Institution Manager" for Organisation.
To access this Administrator functionality, login to any Xorro site eg http://www.xorro.com or http://qf.xorro.com, then use the Profile menu at upper right of screen to select “My Institution”.

What Can I do with an Institution Manager login?

Using this you can create new “users” (teachers, trainers, presenters, educators etc). Users have automatic access to the Free Facilitator plan so that they can use Xorro-Q freely with up to 30 participants (limited to “asking” no more than 100 questions per month). If you need to work with larger groups or higher volumes, then subscribe to a plan (http://www.xorro.com/products/q, or call me on 09 440 9988). Plans range from Q30 (unlimited questions for groups of up to 30), Q300 (unlimited questions for groups of up to 300) or even Q3k (groups of up to 3000). There is also a per-participant option. You can then assign plans to whichever staff (“users”) you wish. The plans can be reassigned whenever you want and as often as you want, by you, through this interface to Xorro. This way its exceptionally easy and cost effective to use Xorro-Q.


Login to Xorro.
From your Profile menu (upper right of screen, dropping down from your login name), select “My Institution”;
On left hand side of screen, select “Users” under your Institution name;
On right hand side of page – click blue “New User” button and fill out the form.
Remember than a new user will not have any Plan assigned. To assign a Plan, read on….


Login to Xorro.
From your Profile menu (upper right of screen, dropping down from your login name), select “My Institution”;
On left hand side of screen, select “Licenses” under your Institution name;
On right hand side of page – click blue “Allocate Users” button;
Move unallocated users from the left panel (“Free Facilitators”), into the desired panels on the right. There is a separate panel for each set of plans held by your Institution.
If not enough plans are available, select user(s) from the right hand panels and press “Remove” to permit others to be added to a Plan.


If you want to prepare an activity in advance, then go to http://qf.xorro.com (your home page), and visit the activities tab; go from there. You can get hints if you need them from http://www.xorro.com/help/61.
If you don’t want to prepare, and instead just use Xorro-Q instantly in class, try our Q-Launcher toolbar (download Windows or MacOS) and use this in combination with your slide shows, videos, or just for brainstorming or class discussions. Download the Q-Launcher from your Xorro home page (login to http://qf.xorro.com, download links are on the right).


See the on line guides, especially “Xorro-Q in 7 Bites”.

Of course, please feel free to request help if you need it; we are only an email away!

Welcome to New Facilitator

Customer,  you are enrolled as a Facilitator under [INSTITUTION]'s Xorro account.

Your login and password have been sent to you.  Note that passwords are case sensitive!  Please change your password as soon as possible. Do this by editing your Profile.

Your Facilitator URL is : q.xorro.com/ABCD (This is the url your participants browse to in order to join and participate in your sessions).

Your login enables you to create and edit activities, and to enrol participants and groups of participants.  You can then run your activities (either in live audience sessions or as self-paced, or practice, activities) so that participants can access these in ways which you can specify.  If you are working with large groups (over 33 participants) or if you need to ask lots of questions (more than 100 per month) then you will need a Plan to maintain uninterrupted easy use of Xorro-Q.  Otherwise, the Free Facilitator plan will enable you to do everything.  Learn about plans....

Some ideas on how you might use Xorro-Q:

- Run live quizzes, contests or assessment games;
- Ask instant questions of your participants to assist with formative assessment practice;
- Prepare self-paced activities for participants to answer in their own time.


Please feel free to request help if you need it; we are only an email away!
The Xorro Team
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Problems with completing Workbook / Alpha Teach Activation

The activation process relies on:

- The current version of the software;

- A correct Customer Key;

- An effective internet connection to the Xorro licensing server;

- Sufficient remaining activations available on the license;

- Appropriate write access permissions to specific folders on the user's computer.


Use the latest version of the software

The current version of the software may be obtained from http://update.xorro.com.  Enter your Customer Key to download the latest version of the software to which your support subscription entitles access.  If your support subscription has expired, you can continue to use older versions of the software and these should activate without problems.  However, Xorro cannot maintain past versions of the software, so if there is any activation problem with an old version the only remedy available through Xorro, is to subscribe to support and access the latest version of the software.

Use your Customer Key

The activation process is tied to your Customer Key.  If you use a different key, this may not work at all.  If you do not know your Customer Key, please ask your dealer to help.

Effective Internet Connection

The activation process involves an exchange of data between the user computer and Xorro's on-line activation server.  This requires a live internet connection.  As an alternative, activation can be performed off-line for a specific computer, by extracting data to create a code.  A different device which is connected to the internet, is then used to send this code to the Xorro Server and obtain a response code.  This response code can then be keyed into the user computer to complete the activation.  Please check 'Ensuring Workbook connectivity across your network' to ensure Workbook / AlphaTeach can access relevant services and sites over the internet.

Sufficient remaining activations

Licenses for the software are often limited to a specific number of devices on which the software may be installed and activated.  As devices are activated, the numberof possible future activations reduces.  See Licensing of Workbook / Alpha Teach and Activating Workbook & Alpha Teach for details.

Appropriate write access permissions

The activation relies on being able to make and save changes to files in the C:\ProgramData\Alpha Teach folder (default location).  If the files cannot be changed, or if this folder is subjected to being cleansed of any changes, then the activation may not succeeed, or may not be saved.  Please ensure that ProgramData folders can receive changes ie are not read-only.

Setting the Timer for your Questions

There will be times you will want to limit the time avauilable for a participant to answer a question, or a set of questions such as a quizz.

A timer is available for you to use on questions and on batches (of questions) in Real-Time activities only.

Where will I find the Timer? On the QF site, go into your Real Time activity (in activity tab).  In the Question List view, you'll see the Timer control button above the question controls at the far right of each question (or batch)...:

Question List View in Activity

Setting the TimerOn clicking "Set", the Timer Edit dialogue will appear.  

This lets you set the time permitted to answer the question.  

Either adjust the timer manually by using the + or - buttons above each digit, or choose one of the convenient 'presets' at the foot of the form.  

Press 'Set" to complete the process.




"Dots" and short strokes do not appear when drawn into Workbook (or Alphateach) using touch.

Some users experience the following problem:

Using Workbook (or AlphaTeach) with an interactive LED display or interactive whiteboard, they dot an 'i' or cross a 't', or just draw a very short hypen or dash on the canvas - and it does not appear on the page.  The behaviour does not occur if using a mouse: the shortest of strokes, or just dots, appear OK on the Workbook canvas when made with the mouse instead of the touch device.

To help with troubleshooting: There are several potential sources for this behaviour (short ink strokes and dots not being drawn), the most obvious being:

-        Hardware filters touches – All touch systems have filters built in to their firmware which are designed to eliminate noise.  By noise I mean spurious touches:  a touch signal which is not a “real” touch signal.  Different suppliers adjust these filters for greater or lesser sensitivity depending on the market.  (In Australia for example, we’re all aware of their problem with flying insects…. And being able to neglect the effect of a fly landing on the display without consequence to a human finger’s input, is of some advantage there!)  The kind of filter which is of greatest concern is looking at the minimum “touch-down-and-drag” distance before a signal is passed as a “real” touch intention.  Obviously, the drag component of this algorithm will impact on such real-world needs as placing a dot over an “i” or crossing a “t”…. 

-        Hardware reduces touch sampling - In addition, the device “samples” the touches at a prescribed rate.  This sampling rate may drop under certain circumstances – eg if the usb transmission bandwidth is inadequate, or if the device is instructed by a driver to drop its sampling rate.  Obviously, reducing the sampling rate increases greatly the likelihood that a dot over the “i” or a stroke over the “t” is overlooked and not reported.

-        Connectivity – The interactive display’s connection to the computer (via usb cable in most cases) is a point of vulnerability.  Every touch, every drag, every mouse action is communicated over this cable.  In addition, the device may have to send other data over the cable, or the cable may also be connected to a hub and be handling data from other devices (eg video feeds) causing bandwidth constraints.  USB is tolerant of noise such that a poor signal can simply mean less sampling of the touch gets through to the computer.  In other words: if your usb cable is too long, or if there are several connection points (sockets etc), or there is some other source of noise, or there is too much data being sent over the one USB connection, then the available “bandwidth” is compromised and touch responsiveness will drop: ie not just lag, but also actual data loss occurs.  One of the very first symptoms of this to the user is the inability to make short ink strokes or dots.

-        Computer & OS - Touch signals from your device pass through the usb port into your computer and are interpreted by Windows (or other OS) through a queueing system.  Sometimes, if the computer is light on processing and there’s a lot of demand placed on it, then it can take some time for the queue of inputs to be processed.  This generally presents as a delay and catch-up of mouse actions rather than as missing inputs (such as a missing ink dot or stroke). – So I doubt this is the issue! 

-        Drivers -  Drivers installed on the computerwill directly influence thesampling and filtering of touch signals.  Sometimes a driver will reduce sampling rates or filter noise, perhaps in response to the bandwidth available for communications with the device.  We see both responsiveness impacts and also filtering leading to data loss, resulting from drivers interpreting the touch signals.

-        Software – There are a few cases in which the application software’s design will impact on whether or not it acts on touch information being received.  Efficient touch application software today will use the touch functionality built into Windows 7, 8 and 10 in preference to the standard HID (Human Interface Device) drivers used for mouse or other pointing devices.  Workbook / Alphateach interfaces correctly with the native Windows touch functionality.   The software will need to input the touch signals from the queue, and interface with drivers which control the touch device.  

Where will I find my LTI Consumer Key?

When you set up LTI for your Institution so that Xorro-Q can exchange data with your Learning Management System, you will need to create a Consumer Key, and provide this to your LMS as well as a "shared secret".

To create or find these keys :

- log into your QF.xorro.com page (you must be an institution manager);

– On your profile menu (click on your name, top right), select Xorro-Q Institution Settings;

- At the bottom of that page, where “LTI Support” should be checked (to enable LTI for your institution), you’ll see a link to “Manage LTI Keys”. Follow this link to create or find your Consumer Key and the "Shared Secret" key.

How do I check that a Xorro-Q assignment running from Canvas is presenting the way I expect it to for students?

A frequent frustration expressed by Facilitators using Canvas to run Xorro-Q activitires (where Xorro-Q is selected as an external tool), is that they believe they cannot see what the students see.  This article explains how to view a student's eye view of the assignment you have created and published through XCanvas.

In Canvas, you can view any activity as though you were a student, even though you do not have  a student access.  If you have a lecturer or admin or probably other “higher” access rights to the assignment (in the course) then do the following to get a “student view”:

  1.  Log in to Canvas
  2. Select your course
  3. Go to “Settings” (bottom item in left hand menu)
  4. Top right, see menu headed “Share to Commons” – select the second item: “Student View”

You are now in student view.  It is made obvious by the pink frame.  Student mode is obviously quite restricted (ie to what students can do).  To exit and return to your normal mode, select “Leave student view” at the bottom of the frame.

Related articles:

Integrating Xorro-Q with your LMS   Using Xorro-Q with your LMS via LTI (Facilitator instructions)    Where will I find my LTI Consumer Key?    Reporting Participation points, or Scores?     Practice Activities: making activities repeatable, and reporting first- or best-score from multiple attempts

How do Participants create a Plus account?

To create a Plus account, browse to q.xorro.com/PLUS.  At the foot of the form, select "Get a Plus account".  You will need to provide an email, first name and last name, and create a password.  Submitting this data will then direct you to a payment page.  On completion of the payment, your Plus account will work.

If for any reason you do not complete your payment at this point, your Plus account will not function properly until your payment has been completed.  In this case browse to q.xorro.com/plus and login using the credentials you created.  You will be redirected to a Purchases page from which you can resolve a Pending Payment.

Participant Plus Accounts

How do Participants access their Plus account?

What information is available to the Participant through the Plus account?

How do Participants access their Plus accounts?

The easiest and fastest way for a Participant to access his or her Plus account is by browsing to q.xorro.com/PLUS, and logging in using their Plus account login (usually an email) and their password.

The participant can also go to this  Plus account login page by following links from either the facilitator  URL, or at the end of any activity (on viewing the Activity Results final page).


Participant Plus Accounts

 How do Participants create a Plus account?

What information is available to the Participant through the Plus account?

What information is available to the Participant through the Plus account?

On logging in to a Plus account, the participant will have the option of viewing their results history, or viewing their Plus account details and transactions.

Selecting the first of these (view Results) will present the participant with a list of all past activity results, by Institution.  These are listed in date order, with the oldest at the top of the list and the most recently added result at the bottom of the list.

If the Participant has Results associated with more than one Institution, then a results list will be provided for each institution where institutions are ordered alphabetically.

The results list displays (from left to right) the activity name, the number of attempts the Participant has made on this activity, and the best score from these attempts.

Clicking on the activity name from within the list will direct the participant's browser to the detailed "best result" page for that activity.  This is the same page which was reported to the participant on the completion of the specific activity result in question.


Participant Plus Accounts

 How do Participants create a Plus account?

How do Participants access their Plus account?


How do participants see their results / feedback?

Xorro-Q provides facilitators with options to provide participants with automated feedback to their responses at an appropriate time determined by the facilitator.  These options are determined when the activity is being launched.  The behaviour depends on the type of activity (real time, or self-paced).

For Real time activities:  Choosing options when launching the activity ...  Participant feedback during the activity .... Participant feedback at the end of the activity


Fig.1: At left, the launch form when launching a self-paced activity from the QF site. At right, the same functionality when launching a selected activity using Q-Launcher (after expanding the "Options" section).

In the case of real time activities...

Choosing options when launching the activity:

When the facilitator is launching the activity the relevant "options for participants" are displayed on the launch form.   

Figure 1 (right) displays this form as experienced when launching an activity from the QF site, and when using Q-Launcher .  Note that if Q-Launcher is being used, facilitator must expand the "Options" section on the launch form (after selecting the activity) to view these.

 The Facilitator can select for the following participant options:

  • Shown participant their score during the activity
  • Show the participant their results at the end of the activity
  • Randomise options in multi-choice questions

Participant feedback during the activity:

Fig.2: At left, the "Waiting for Questions" form which is presented to the Participant devices when all questions have been completed or the batch has been stopped by the Facilitator. At right, the facilitator can opt to provide feedback after every question. This is presented in a form following every response submission by the participant to an assessable question.

If the first check box is not selected, ie Facilitator witholds feedback during the activity, then on submitting a response to each question the participant will be directed to the next question.  If there are no more questions in the running question batch then a "waiting for question" page is delivered (see Fig 2.)

Selecting to "show participants their score during the activity" will ensure that the participants receive feedback immediately after submitting responses to each assessable question.  This feedback is provided on a new page served to the participant device following their pressing "submit" for their response (see Fig.2).   Te question feedback page also displays the participant's current total score and placement relative to others in the group.  To progress to the next question the participant must press the blue 'continue' bar at the foot of this question feedback page.

Participant feedback at the end of the activity:

Fig.3: At left, the End-of-Activity screen displayed on the participants' devices when the facilitator has finished activity in which question feedback has been disabled. At right, the same screen when question feedback is enabled.

If the facilitator has selected the second option "Show participant results at the end of the activitty", then when the facilitator ends the activity  the participant screen will switch to a form which provides a link through which participants can access their full result set for the entire activity.  If the first option as well as the second are ticked, then this final screen will also display the participant's score and placement from the last question (or question batch).




Adding a hyperlink to the Fee Policy text

Sometimes when preparing the message which will introduce a Fee Policy to a participant enrolling in a group, the Facilitator needs to add hyperlinks to explanatory web pages.   This is supported within the fee policy editing form, as follows:

  • Fee Policy editing is accessed through the Participants tab, by selecting the "Manage Fee Policies" button.
  • Choose the Fee Policy which you want to edit (or create a new one).
  • In the message section, enter the text which you wish to appear when a participant applies to enroll in the group.  You can enter HTML code here to invoke a link; Xorro-Q will hide the HTML tags and interpret the code to display it correctly.


In the following example, the red text is the additional HTML code.  Note that this includes the destination page for the hyperlink:

"You are enrolling in the course "Fundamentals of Structures".  Enrolment costs US$9.80.  <a href="http://www.xorro.com/help">Click here</a> to view the course page."

The above example will present to the participant as follows:

"You are enrolling in the course "Fundamentals of Structures".  Enrolment costs US$9.80.  Click here to view the course page."


Can multiple facilitators work with the same group (or course)?

The short answer is, yes.  However, the following notes explain some practicalities:

  • A core concept in Xorro-Q is that a Facilitator “runs” (or "starts") an activity, which is then "owned" by that Facilitator.  Any Results (ie participant responses) associated with that activity can only be seen by the Facilitator who ran it.  This is to protect participants’ data. 
  • Another core concept is that a Facilitator can only have one real-time activity running at a time.  This is because the Facilitator is required to actively launch any questions or batches in a real-time activity.  It would not make sense to have the Facilitator doing something else!

The above constraints can can lead to some issues where multiple facilitators are co-managing a course of study (ie a "group" for Xorro's purposes).  Specifically: where an activity has been started by one Facilitator,  only that Facilitator's login can be used to access participants' results associated with that activity.  Also, only that login can edit or manage that running activity.

To get around this, sometimes a shared Facilitator login is used where it is desirable to have multiple facilitators able to simultaneously manage an activity ( and view results). Being logged in to the same running activity  using the QF.xorro.com site, multiple facilitators (using the same login) can successfully coordinate their efforts.   Naturally, any action taken by any user of the same Facilitator login has equal weight and will be acted upon! 

Some further care is needed in the case of two persons using the same Facilitator login to access a running real-time activity:

  • Where a first Facilitator starts a real-time session using Q-Launcher, subsequent facilitators (using the same login) can browse to the QF.xorro.com page and access the Running Activity.  
  • User in Session


    Where a first Facilitator logs in to the QF.xorro.com site and launches a real-time activity from there, and then a second Facilitator (using the same login) opens Q-Launcher, the second facilitator will receive the following alert: "There's a running activity associated with this account.  Do you wish to continue this activity? "  There are two options offered: "Yes", and "Close activity".  If the second facilitator chooses "Yes", the Q-Launcher session will join the session created by the first facilitator.  If on the other hand the second facilitator chooses "close activity", the first facilitator's session (launched from QF.xorro.com) will be closed and the Q-Launcher session then becomes the running real-time activity.


I have ordered and paid for some Xorro Workbook licenses. What next?

If you have ordered Workbook (or Alphateach) licensing from our web store and have asked to be invoiced, then you will receive your invoice and an order confirmation by email.  At this stage your order is on hold until your invoice is paid.  If you have any problems in concluding the payment process please contact us on sales@xorro.com.

 Once payment is received, we will update your account details.  You will then be able to use your Customer Key to activate the software.

 You can of course download the software at any time from http://update.xorro.com.  This will work as a fully functional 30 day trial.  Activating the software using your Customer Key will enable its ongoing use beyond the trial period.  



I am moving to another institution. Can I keep my account?

Your Facilitator account is secured to your Institution, so it cannot be "moved" as such.  However there are means by which you can transfer specific content to a new account in a new institution.  This article offers some suggestions on this process.

 Do not be tempted to open a second Free facilitator account within your (old) institution Xorro account but using your nrew institution email.  Whilst this will work, it will create quite a few headaches for you and others.  Most importantly, any groups you create will be visible to other Institution Managers (IM's) at your old institution, and this means that their memberships (your new students) will also be visible to those IM's.  Although their activity responses ("results") and grades etc  will not be visible to others, they are being bundled into the "wrong" institution account which technically means you would be sharing your students' data with a third party.  Furthermore, you would still be treated as a member of staff from the old institution so you would have access to their groups (and student lists) and any resources shared within the institution.  

 The correct path to take is to join your new employer's Xorro account (if they have one), or set up a new account.

To join an existing institution account you can either:

- ask an Institution Manager to create a new facilitator account in the Institution,
- you can create your own Free Facilitator account and while doing this select your new institution.  This will send an automated request to all IM's to approve your joining the institution.  This still allows you to start using Xorro-Q immediately but you will noty have access to your new institution's other groups, shared resources etc until your request is approved.

If your new employer does not yet have a Xorro account, then you can easily set up a new institution account for them (with you in it as a Free facilitator and Institution Manager).  

Transfering your content (questions you have created) 

If you want to transfer any content you created while with your old employer, the following approach will help:

Global sharing from your old account: Login to your old account.  Go to the Q-Bank tab, and import any questions you want to to access in future from your old activities (see: How can I import quantities of questions into Xorro-Q?).  Make sure to tag these question as you import them, with relevant tags which will make it very easy for you to find them later (often the original activity name can be a helpful tag).  Also make sure to set sharing level to Globalso that the questions can be "found" from another institution.

Accessing from your new account: Now login to your new account (in the new institution).  In Q-Bank, you can run a Global search for the tags you created earlier, to find the questions you imported.  If you want to use them in an activity the best way is to create the activity in the usual way, then click on "Import questions" button and perform the (global) search and select process.  This brings a copy of the selected questions into your new Facilitator account.

Stop global sharing: If you want to stop sharing the questions, you will need to log back into your old account.  Set the search Scope to "Mine" or "Institution", not "Global".  Search for the tags you used, and select the questions you want to stop sharing.  Once you have made your selection, you will be able to select "Edit Metadata" button at the top of the question list; in the "Share to" field select "Mine".  This retracts the global sharing for the selected questions.

Deleting your old content: If you want to delete the questions you can do so by deleting the original activities in your old account.  This will not affect any copies you may have created in your new account.  If your questions were "asked" of participants at any time (and responses were offered), then these "Results" (including a copy of the originally asked questions) cannot be deleted.


Setting default page and text (font) values in Workbook & AlphaTeach

In Workbook and AlphaTeach, the default page and default font value can be set in two ways...

1. Within the software:

To change the choice of default page size and orientation: Go to the Tools>Options menu.  The first tab allows change of the default page size and orientation (there are many other behaviours and user presentation parameters which can be set in this and other tabs).  These settings will apply to the curent session but will not be retained after the document is closed unless the document is saved.  The act of saving the document will apply the chosen values to become defaults for any new documents.

To change the choice of default font and font colour:  In any document, add a "Text" button to your Personal Toolbar.  Right-click on the button to set its properties.  Select the desired font and font colour for the default font and font colour.  Then type some characters onto the document and confirm the settings are as desired.  Once happy, you must save the document to apply the settings as defaults.  (You can always deleted the saved document later).

2. Changing values directly in the configuration files: 

When Workbook (or AlphaTeach) opens, it acquires its default values from the following configuration files: FigureTools.ini; PersonalToolbar.xml; Spotlight.xml; Workbook.ini.  Depending on whether you are using Xorro Workbook or AlphaTeach, these files are found in one of the following folder locations:

C:\Users\User\AppData\Roaming\Xorro Workbook\
C:\Users\User\AppData\Roaming\Alpha Teach\

Note that these locations may differ if your software has not been installed using the default Windows folder destinations.

The initial font and font colour values are stored in the file FigureTools.ini. Open this file with any text editor such as Notepad or Wordpad (do not use Word).  Scroll down until you find the section headed [Text].  It should look similar to the following:


Fill = 255,255,255,255
Stroke = 0,0,0,255
FillLabel = 0,0,128,255
StrokeWidth = 1
StrokeStyle = Solid
Alpha = 1
StartMarker = None
EndMarker = None
FontName = Calibri
Bold = False
Italics = False
Underline = False
Strikethrough = False

The lines which relate to the initial font settings are those indicated above in red.

Make sure that you use the font name precisely as it appears in your fonts directory.  Save the file making sure not to retain the .ini extension.  Then close and re-start Workbook (AlphaTeach) to observe the new setting..


How do participants with Plus accounts see their past result history?

If an activity can be accessed only by members of a group which is subject to a fee policy, then all members  of that group will have Plus accounts.

With a Plus account, the participants can view their personal results history: In other words, they can see a log of all of their past attempts on Xorro-Q activities; they can see an instant summary of their score; they can also drill into the linked activity result to view the individual question response data..

There are two ways for a Plus account participant to see their history:

1. Log in directly at xorro.com/plus.  Upon logging in, select "View Results" from the menu.

Activity Finished page (Plus account)2. At the end of every activity, the Participant will see an "Activity Finished" page summarising their responses to that activity.  In the case of a participant with a Plus account, they will see a button linking them to their Plus account (see image).  This will take them to the Plus accounts login form at which they must login, then select "View Results" from the menu.



How can I..... Just try "Xorro-Q" in class, without preparing anything?

A: Download and install Q-Launcher, and use it to start an activity and ask "Instant Questions."

1. Download the Q-Launcher desktop toolbar from http://qf.xorro.com/pages/xorroq_launcher, and install this (versions are available for either Windows or Mac OS).

2. At the start of class, double-click the Launcher icon (Fox) and login as a Facilitator.  Choose the Group (if you have created one – if not, just accept the default settings), and press "Start".

3. Click on the Fox at the top of the toolbar, to collapse the toolbar to a tile; drag the tile to a convenient location on your desktop for later access.  Start your presentation.

4. Whenever you want to ask a question of your audience, just click on the Fox tile to expand the toolbar, and select the question type (multi-choice or text response).

How can I..... Prepare an activity (such as a quiz or a game) to run later

A: Log in to your QF site (qf.xorro.com).  Go to the activities tab, and create a new activity.  You might want to prepare a Real-Time activity in preparation for a future session, or else prepare an activity which participants can access in their own time and at their own pace (a "Self-Paced Activity).  In either case:

1. Browse to the Facilitator web site: qf.xorro.com  Login using your Xorro-Q login and password;

2. Select "Activities" tab;

3. Create a new activity, and complete the form:

  • Choose between "Real-Time" and "Self-Paced" activities;
  • Either specify the "Login Type" and "Group" for this Activity, or else leave this open (as it can be specified later when launching the Activity).

4. Add questions to suit.

5. In the case of a Self-Paced Activity, when launching you will need to specify the date and time of starting and ending the activity (defaults use the current date and time to start).

How do I... Launch an activity for a Real Time (live, or synchronous) session?

A: You can either launch it from the QF site (select the activity and select "Run" from the left hand menu), or else you can open Q-Launcher on your desktop, log in, then select the activity and start it.

How do I... Launch an activity for a Self-Paced (a-synchronous) session?

A: Self-Paced activities cannot be started from the Q-Launcher; you must start it from your QF site (log in, select the activity, launch or run it).

How can I.....Share prepared activities or just questions with other Facilitators

Any Facilitator can create activities, and also can share activities with other Facilitators – either in the Institution, or else Globally.  If another facilitator opens a shared activity, then that activity becomes a clone of the original – meaning the second Facilitator can edit and change without altering the original shared activity.

To share activities which you have prepared:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • Select "Activities" tab.
  • Create a new activity OR Select an existing activity
  • From the "Activity Information" pane on the left of the screen, Click "Share" button to share an Activity

To share questions and groups of questions:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • Select "Q-Bank" tab.
  • Select the questions you want to share (either filtering by Category, or search an filter by tag or keyword);
  • Select "Edit Metadata" and choose the desired sharing option

To access activities shared by other facilitators in my institution:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • In the "Activities" tab, click on "Shared Activities" from the left hand menu to see a list of activities shared by other facilitators in your institution.
How can I.....Run an activity I have prepared, with a group of participants

EITHER Launch from Q-Launcher

  • Download the Q-Launcher desktop toolbar from http://qf.xorro.com/pages/xorroq_launcher, and install this (versions are available for either Windows or Mac OS).
  • At the start of class, double-click the Launcher icon (Fox) and login as a Facilitator.  Select the pre-prepared activity from the list. Choose the Group (if you have created one – if not, just accept the default settings), and press "Start".
  • Click on the Fox at the top of the toolbar, to collapse the toolbar to a tile; drag the tile to a convenient location on your desktop for later access.  Start your presentation.
  • When ready to "ask" (or launch) a question or batch, click on the Fox tile to open the toolbar.  Select the desired question or batch from the thumbnails arrayed at the foot of the Q-Launcher. Select "Start".

OR launch from QF site:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • Select "Activities" tab.
  • Create a new activity OR Select an existing activity (Real-Time) or (Self-Paced)
  • Click "Run" button to launch the activity
  • Select "Default Login Type" and "Default Group" to assign the activity to a specific group of participants and click "Launch"
How can I.....Make sure my participants are recognized and organised into groups

By ensuring your Participants are in groups, you can support long term tracking of data contributed by Participants. This in turn enables close monitoring of engagement levels as well as results from the activities.

To set up your groups:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • Select "Participants" tab.
  • From the Groups pane in the left of the screen, click "New" to create your group (or class)
  • Add participants to this group….
  • …. either manually using "add participant" for each participant,
  • …. or import a complete class list as follows:  Create an Excel file with all of your participants in it.  Name the first column "First", second column "last", and third column "ID".  Add first and last names and participant id for all of the participants in the class.  Save this file as a CSV file.  Import the CSV file into the group you have created.

To Import a Group to another Class:

  • Open the Group which needs to be imported
  • Click the Checkboxes to select the group members
  • Click "Add To Group" Button
  • "Add selected participants to group" option appears. Select the Group/ Groups where the members will be imported. And click "Add to Group" button.
How can I.....View Results from a past activity

When you have "run" an activity (a set of questions) with participants, and responses of some sort have been received from the participants, Xorro saves the outcome as a "Result".

(Note: If no responses have been given by participants, then of course no "Result" is saved).

Results, therefore, are the convergence of an Activity (ie the question set), with an event (ie date and time) and with a set of participants (who may or may not be pre-registered in a "group").

To find and explore your Results, browse to the Facilitator web site: qf.xorro.com.

  • Login using your Xorro-Q login and password.
  • Select "Activities" tab.
  • From the "Activities" pane on the left side select "Results"
  • Results can be selected after sorting on the basis of "Name" and "Newest"
  • Select the desired result or results from "Results"
  •  "Export" the "Results" if desired

"Results" are downloaded in .zip format.  On extracting the downloaded zip file, "reports" can be viewed in Excel format or as web file (html).  Two reports present the raw data as follows:

  • report_byParticipation
  • report_byQuestion
Will the QR code / Facilitator URL always be the same?

A: Yes: Every User (educator, presenter etc) has a unique "Facilitator URL".  This is the URL at which that user's activities are available to participant browsers. The URL does not change for that user.  The QR code directs a participant to this URL.

What's the difference between running an activity from the QF site, and doing so from the Q-Launcher?

A: At any point in time, there will be some Facilitator functions which are supported in one but not the other, as the interfaces evolve separately.  These especially pertain to the dashboard and participant panels. 

Both Q-Launcher and QF's activity running page however result in the same output, and both result in the same experience for the Participant. 

The choice of which to use therefore depends on what will be done in the session.  Generally, if brainstorming is anticipated then Q-Launcher is a good fit since drag-and-drop to other applications is likely to be attractive (and will not be fully supported from QF's running web page). Otherwise, check the functional differences.

What happens if a Group is not selected when launching an activity?

A: By selecting a Group, results from the activity are tagged to that group.  Hence, attendance data is captured and can be analysed.  If no group is selected, there is no basis for determining the potential enrolment in the session.  Furthermore, engagement histories for groups can only be determined if the data is tagged to the group in the first place.

What are the implications of choosing to allow participants to access activities using an alias?

A: Firstly, the Participant experience will be a little different. If a participant logs in to an activity and then later closes their browser, on re-entering the activity they may not be recognised as the same participant and therefore the total participant count will increase (this is dependant on the participant's device).

Secondly, there are significant implications for data collected. Obviously, there is no explicit way of linking an alias to a real person. Xorro-Q treats an alias as specific to an activity, so there is no linking of aliases across activities. Lastly, since an alias is not identified as a member of a group, alias logins cannot affect group engagement data.

How can I let Participants join my session anonymously?

A: Use an "alias" login, and tell participants to use a "Nickname" which does not identify them.

When should I use a Self-Paced activity, and when should I use a Real Time activity?

A: Real Time refers to synchronous teaching, where the facilitator and the Participant are "present" (ie logged in) at the same time.  You'll use this feature if you want to actively manage the session while it is running, eg by launching new questions or batches or reacting to participant contributions. A facilitator can only ever have one Real Time activity running at once, but there is no limit to how many self-paced activities can be run concurrently.  Self Paced activities are designed to be run without the facilitator being logged in. The Participant simply processes the activities entirely in their own time. Otherwise, there are no differences.

How will I know what question was asked, when reviewing the Results from an Instant Question?

A: You can choose to permit the Q-Launcher to take a screen capture of your display at the instant you press any of the Instant Question buttons. This screen capture is saved with the audience responses. On reviewing the Results after the activity (you will have logged into your QF site and selected the appropriate Result under the Activities tab), look at the results for the question in the Question Report. You will see the screen capture in the space normally reserved for the question image.

Can I drag-and-drop text submissions from my participants, onto a Powerpoint or Prezi slide when in slide show mode?

A: You can drag-and-drop Q-Launcher displayed Results onto any paste-ready context (eg Word, or Excel, or a whiteboarding program etc). Unfortunately, slideshow presentations do not accept a paste command when they are in slide show mode. They do, however, when in edit mode – so you could choose to exit slide show mode, so that the slide is in edit mode, and then drag-and-drop into the slide in question.

Can I access the session data after the session?

A: Yes. If using Q-Launcher, you will be prompted on exit, whether you want to download ("export") the session data; if you do so then the data will be downloaded to your computer as a zip file containing two reports in both CSV and HTML: format – ie four files in total. If you choose not to, or if you are using the QF site for running your activity, then in any case the Results are always available to you from within the Activities tab – filter by "Results" (select filter from left hand side).

How can I import quantities of questions into Xorro-Q?

A: In your QF site, select the Q-Bank tab. Select "Import from CSV". Download a sample file, and manipulate your source to ensure the data is in the same format.

What do the terms "Mine", "Institution" and "Global" mean in the Q-Bank sharing and search functions?

A: By default, any questions in your Q-Bank are stored as "Mine". This means they are not shared with anyone else. If you choose to, you can select question from your Q-Bank and share them either with others in your institution ("Institution"), or with all users of Xorro-Q around the world ("Global").

When searching for questions, the same principle applies, you can search within your own Q-Bank, or within Q-Banks from around your Institution or Q-Banks globally.

I have imported questions from a third party source (eg a publisher). Can I share these with other facilitators?

A:  Questions attract copyright. If you have sourced your questions from a third party, you should check what copyright is available for these. If they are free to share with other facilitators in your institution, then share them across the institution – global users will not see them.

Can I share activities I have created, with other Facilitators?

Any Facilitator can create activities, and also can share activities with other Facilitators – either in the Institution, or else Globally.  If another facilitator opens a shared activity, then that activity becomes a clone of the original – meaning the second Facilitator can edit and change without altering the original shared activity.

To share activities which you have prepared:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • Select "Activities" tab.
  • Create a new activity OR Select an existing activity
  • From the "Activity Information" pane on the left of the screen, Click "Share" button to share an Activity

To share questions and groups of questions:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • Select "Q-Bank" tab.
  • Select the questions you want to share (either filtering by Category, or search an filter by tag or keyword);
  • Select "Edit Metadata" and choose the desired sharing option

To access activities shared by other facilitators in my institution:

  • Browse to the Facilitator web site: qf.xorro.com. 
  • Login using your Xorro-Q login and password.
  • In the "Activities" tab, click on "Shared Activities" from the left hand menu to see a list of activities shared by other facilitators in your institution.

I'd like to see how engaged participants in my sessions are. Where can I find this?

A: Login to your QF site. Near the upper right corner of your display, you will observe your name displayed as a button. Hover over this to see the drop-down menu. Select "Profile". This will take you to a personal dashboard of your key data. You'll see Reports are available from the menu on the left.

What is the significance of participants who are in the "initiating" stage of the Engagement Cycle?

A: "Initiating" refers to participants who have logged in to your session, but who have answered less than 20% of the questions you have posed. This could be for a number of reasons: language barriers, lack of confidence, distractions, not understanding your question, etc. In the Engagement Analysis, you can determine what proportion of your audience remains engaged. We suggest that you consider strategies for maximising the Engaged proportion (that part of the audience which answers 80% or more of questions asked of them).

The Engagement Reports indicate low attendance levels for some groups and some facilitators, yet I know this is not correct.

A: In Xorro-Q, "Attendance" is determined by the participant logging in to an activity. Thus, a person may be present physically but cannot "attend" the activity unless they have a browser and have logged in.

Certain circumstances can lead to very low attendance values. Using mixed login types (ie where both alias and id are allowed) has the effect of reducing attendance, since alias logins cannot be recorded as group members.

Another in-class practice which will distort the attendance data greatly is creating additional participants to act as a "sub-group". In this case, the majority of the class will not be logging in to activities as individuals when these "sub-group" participants log in, and therefore the non-attending level to these group activities will be very high. It is recommended instead to create real groups and assign the activity to those groups in such a case.

I can log in to the QF site, but cannot "Run" or "Launch" an activity. Why not?

A: Check the top right hand corner and see if there is a message indicating that you do not have a current Facilitator License.

If you are using a Free Facilitator plan, then you will  be restricted to asking no more than 100 questions per month, of audiences of no more than 33 free participants..

In order to be able to run a larger session, or to ask more questions, you need a Facilitator Plan assigned to you.

Your Institution Manager is able to selectively allocate Facilitator plans to users through the "Licenses" section in the Dashboard menu.

I'm having trouble understanding the various terms used in the graphs and reports

A: Check the Glossary of Terms.

Can I import all participants and groups for the institution, together at one time?

A: Yes. Check the Import Participants function in the Participants tab. You will need to create a CSV file which includes the participant once for every group in which that participant is a member.