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Free Facilitators * Customer Key * Group Policy Settings * Xorro-Q * Xorro-Q Launcher * QF Site * Institution * User * Administrator * Facilitator * Facilitator URL * Participant * Alias * ID * Activity * Real-Time Activity * Self-Paced Activity * Launch/Run/Finish Activity * Question * (Question) Batch * Instant Question * Start/Stop Question * Attendance * Result * Question Impressions * Answers * Participation Rate * Engagement * Initiating * Participating * Engaging * Engagement History * Engagement Comparison

Term: Means:
Free Facilitators

Xorro-Q provides a generous Free Facilitator arrangement, in which there is no charge for using the tool.  There are however some limitations:

As a Free Facilitator, the user can work with up to 30 participants (plus a 10% tolerance = 33).

A limit of 100 questions per month also applies.  This is in total, ie not considering how many people have been asked the question(s).  

For example:

  • Week 1 - ran a session with a group of 15 people, asked them 6 questions.
  • Week 2 - ran three sessions with 28, 6, and 21 people respectively; asked 15 questions at each.
  • Week 3 - ran one session with 31 people; asked 25 questions
  • Week 4 - ran 3 sessions with 12, 18 and 8 people; asked 2, 12 and 8 questions.
  • Total - 98 questions asked completely free of charge !

Some things to consider:

If you have some participants who have purchased a Plus account, then these are not counted within your free 30 (actually, 33!) allocation.  You can have as many Plus account holders in your audience as you wish.... however you still are limited to 100 questions per month using a Free Facilitator plan.  

You can avoid any question limit by simply upgrading your plan (Compare Plans).  The Q30 plan is just like the Free Facilitator, except it has no question limit.  And at less than US$8 per month it's amazingly economical!

If what you want is no cost to the Facilitator, and no limits at all to the number of people in your sessions or to the number of questions you can ask, then consider a fully participant-funded approach.....  Any Institution Manager can set up Fee Policies, and then associate selected groups with various Fee Policies.




Customer Key

A Customer Key is a unique 16 character code provided to an organisation which is licensed to install and use Xorro Workbook or Alpha Teach whiteboarding software. 

Group Policy Settings

The group policies are available for either Windows Sever 2008 (.admx) or Windows Server 2003 and earlier (.adm). The templates can be applied to either computers and/or users. The templates can be downloaded from

Checking for updates

You can enforce how Workbook checks for updates. The options are:

  •          Disable checking for updates.
  •          Manual checking only (Tools -> Check for updates).
  •          Check for updates at start-up.

Allow silent activation

This allows workbook to attempt to activate without user intervention. Workbook will only notify the user if activation failed with an error during activation or a connection to the activation server had not yet been achieved within the first 20 days of the trial. The default behaviour is to prompt the user to initiate activation.

Prohibit saving of proxy credentials

This prevents a user from saving their proxy server credentials when Workbook encounters a proxy server requiring authentication. Workbook uses the system proxy settings.  

Allow silent activation

This allows workbook to attempt to activate without user intervention. Workbook will only notify the user if activation failed with an error during activation or a connection to the activation server had not yet been achieved within the first 20 days of the trial. The default behaviour is to prompt the user to initiate activation.

Prohibit saving of proxy credentials

This prevents a user from saving their proxy server credentials when Workbook encounters a proxy server requiring authentication. Workbook uses the system proxy settings.   


Xorro-Q is a real-time audience response solution designed to make presentations, lectures and lessons more involving. Xorro-Q involves a site where Facilitators can prepare activities in advance (the "QF" site" - Once in session, the Facilitator can "run" the activities from this site also, or can optionally choose to run them from a desktop launcher application, the Q-Launcher. Participants join the session by browsing to the Facilitator URL. This is generally a suffix following the address<FACILITATOR_URL>.

Xorro-Q Launcher

Xorro-Q Launcher is a desktop application used to launch Xorro activities in session. In this capacity, it is generally used by the Facilitator instead of the Xorro-QF web site.

Xorro-Q Launcher provides a simple collapsible toolbar to launch Instant Questions, and a storyboard allowing the Facilitator to select and launch a pre-prepared question or batch. Q-Launcher's dashboard is very space economic, and provides very effective process management during the session. Most importantly, Xorro-Q Launcher collapses into a small floating tile which can be accessed at any time during a presentation or lecture.

Xorro-Q Launcher is not essential to using Xorro-Q, since all of its functionality is also available to the facilitator through a browser at the QF web site.

By choosing to use Xorro-Q Launcher, the Facilitator can focus the display on other contexts such as a slideshow or video or working document, rather than having the display occupied by a browser displaying the QF web site's activity running page.

Xorro-Q Launcher is available for Windows and Macintosh computers.

QF Site

QF Site refers to the Facilitator portal located at At this site the facilitator can log in to create activities, run activities, view results from past runs, and organise participants and groups.


In Xorro-Q, the Institution is that group of Users which share a common business interest. Typically, in a tertiary education setting the Institution will be a Faculty, while in a K-12 environment the Institution is generally a school. In corporate or Government settings, the Institution is the business unit. These boundaries are relevant, since Activities and Results can be shared by Users around the Institution, and Administrators have access to all data and reports attached to the Institution.


In Xorro-Q, a "User" refers to a person intending eventually to interact with an audience. Users typically will prepare Questions, assemble these into Activities, run activities in Real-Time (live) or in Self-Paced settings, and view Results reports from the activities. Users can be Administrators by holding the relevant permissions in Xorro-Q. A User cannot run live sessions unless that User has been assigned a Facilitator license (by an Administrator).


Administrators are Users with selected privileges, and frequently perform tasks such as importing participant lists and groups, or extracting reports. Typically, Administrators also assign Facilitator licenses to selected Users, thus enabling those Users to run live sessions with Participants.


A User who has been assigned a Facilitator license in Xorro-Q and therefore is enabled to launch Xorro-Q Activities for participants to access.

Facilitator URL

Your Facilitator URL is how Participants access your activities. It is specific to your account and will show any activities you currently have made available to participants. The URL normally takes the form of:


A group of participants. Commonly, "Groups" in Xorro-Q might be classes or courses. A Group has a Group name (typically the course name), and confers on its (participant) members the right to join activities which are specifically targeted to that group. In Xorro-Q, there is no relationship between a Group and a Facilitator: a Facilitator can, by assigning activities to a Group, gain access to data associated with members of that group to the extent that data is specific to that facilitator's activities.


Assumed name created by a Participant for a single session. An alias is obviously known to the Participant, but may or may not be disclosed to other participants and the Facilitator. For this reason, an alias is generally used where participant anonymity is desired. Because Xorro cannot match an Alias to a specific participant, there is no multi-session tracking of alias records.


Identifier used by a participant. Example: ID to Sign In or Log In. ID is associated with the Participant record in Xorro. ID can be imported with the Participant record, or added later.


An Activity is a session in which participants answer questions posed by a Facilitator. These questions might be prepared ahead of time, or they might be "Instant" questions. Activities can be either "Real Time" activities, or "Self Paced" Activities.

Real-Time Activity

A "Real Time" Activity is one at which the Facilitator and the Participants are logged in at the same time and the Facilitator is managing the pace of the delivery of question batches. The Real Time activity is used in any synchronous teaching or presenting session, typically to increase audience engagement, create excitement and motivation, and maximise session relevance through enabling instant formative assessment.

Self-Paced Activity

A Self-Paced activity is intended for access by participants at their own pace entirely, and does not require the Facilitator to be logged in. The facilitator determines the availability for the Self-Paced activity (dates and times as well as access for groups) at the time of launching it. Participants can log in once the activity becomes available to them, and up until the set close time. Participants can log in multiple times and will be directed to the point at which they were last active, to progressively increment their score whilst progressing through the activity.

Launch/Run/Finish Activity

An Activity is "Launched" or "Run" by the Facilitator to make it available to Participants. At this point the activity is termed a Running Activity. At the end, the Activity is "Finished" by the Facilitator.

Note that in the case of a Real Time activity, this does not mean that a Question (or Batch) is started; if a Participant logs in to an Activity in which there is no Question in progress, then a "Waiting for Question" page will be displayed.


A Question is a component of an Activity. It is intended to cause Participants to respond in some way. Questions may be prepared in an activity before it is run (pre-prepared questions) in which case they can be chosen and asked at the appropriate point during the session, or a question may be "asked" instantly while the activity is running ("Instant Questions".

(Question) Batch

A Batch (or Question Batch) comprises of multiple questions which have been grouped (into the Batch) when preparing the activity. A Batch is specific to Real Time activities, where questions are chosen and "asked" (ie launched) one at a time by a Facilitator at an appropriate time in the session. Instead of "asking" each Question, the Facilitator may prefer to group the Questions into a Batch and thus "ask" the Batch. In session, when a Batch is chosen and "asked", Participants then progress through the several Questions in the Batch at their own pace submitting their answers as they go. The Facilitator can "stop" the Batch at any time.

Instant Question

An Instant Question is one asked without preparation. All it takes is one press of a button to ask an Instant Question at any time, and to gain an immediate response from participants. This opportunity for spontaneity and flexibility, and the ease of using Instant Questions, make these a very popular tool in class - particularly in combination with Xorro-Q's Q-Launcher.

Start/Stop Question

In Real Time activities, a Question or a Batch is "Started" by a Facilitator, at which time it becomes available to participants to answer. At this point the Question is referred to as "In Progress". The Question remains available for answering until it is "Stopped" by the Facilitator, whether or not the Facilitator chooses to share the "Result".


When a Participant logs in to a particular Self-Paced or Real-Time activity, Xorro-Q reports that participant as "attending". This metric is particularly useful where an activity is assigned to a group. In such a case, the attendance can be assessed relative to the possible attendance (logically, the total number of people enrolled in that group). When applied to a time interval, Attendance is determined by assessing the maximum potential logins to each activity in the interval, and dividing this into the actual logins recorded.

Participants who are "attending" can then be assessed for their Engagement in an activity. Participants who are "not attending" cannot be assessed for their Engagement on the engagement scale.

Example: Group X has 150 participants enrolled. 2 activities are offered in a specified interval. 120 participants login at the first and 100 login to the 2nd. This results in an average "Not Attending" score of 27%.


In Xorro-Q, a Result can refer to the Result of a question asked of Participants within an Activity. A Result can also refer to the record of all questions asked.

A Result from a Question asked can be displayed by the Facilitator during a Real Time session. In this case the Result does not disclose individual participant's contributions (unless desired by the Facilitator).


The Result is the record of an Activity which has been run with Participants and for which answers have been given to question asked. Thus a Result provides a log or report of what questions were asked and what answers were given by which Participants along with dates and times of these events. In addition, the Result records scoring information.

Question Impressions

A question asked once of a single participant is termed a "Question Impression". If there are ten participants in a group which is asked a single question, then in total there have been ten Question Impressions. If there are three questions asked of the same group of ten participants, then there have been thirty Question Impressions.

Note that Question Impressions depend on participants logged in at the time that the question was asked. If a participant joins an activity late, then Question Impressions will not count that participant for those questions asked prior to his joining.


The submission of a reply from the participants to a question asked by the facilitator, is called an Answer.

Participation Rate

The Participation Rate is defined as the Total Answers divided by the Total Question Impressions.


  • An activity consists of a single question, asked of 820 participants. 650 Answers are received. The Participation Rate PR = 650/820 = 79%.

  • In the month of March, Group "X" (total enrolment of 165 participants) was asked a total of 48 questions by 6 different facilitators in 12 different activities. Considering the number of people from Group X actually attending each activity and present when each question was asked, the total Question Impressions amounted to 6960. Across all activities, a combined total Answers amounted to 5825, yielding a PR=84%. This participation rate is of course an average applying to the entire period (a month) and to all the Facilitators and activities run by them for this group in that month.


In Xorro-Q, engagement is measured through comparing answer counts to question counts. The idea is to judge to what extent an individual or an audience chooses to participate, by answering questions when these are offered. Each Question Impression is one opportunity to participate; each Answer is that opportunity taken.

This approach is applied to an Engagement Scale reflecting the degree to which an attending participant commits to answering questions offered. This scale starts with "initiating", followed by "participating", and then "engaging".


"Initiating is the first stage of the Engagement Scale. A Participant who has logged in to an activity (ie is "attending"), but answers less than 20% of all questions offered, is described as "initiating".


"Participating" is the second stage of the Engagement Scale. A Participant who answers more than 20% but less than 80% of all questions offered, is described as "participating".


"Engaging" is the top stage of the Engagement Scale. A Participant who answers more than 80% of the questions offered is described as "engaging".

Engagement History

In Xorro-Q, the Engagement History refers to how the engagement metrics have been changing over a specified interval of time. Xorro-Q makes an Engagement History chart available for any Group, any Facilitator, or any Participant.

Engagement Comparison

In Xorro-Q, Engagement Comparison analyses are available by Group, by Facilitator and by Participant through selection of the appropriate filters. These comparisons display participant behaviours averaged across groups and across intervals according to filters specified. The Comparisons describe what proportion of an audience (averaged as determined through the filters) is attending, initiating, participating or engaged. Necessarily, the audience is divided into these four discrete groups and the four values sum to 100.